Terms and Conditions
Internet Payment Methods:
PayPal for fast, easy, 100% safe and secure payments.
Direct bank transfer
We use Australia Post and local courier services for shipping. Orders are carefully and securely packaged so that your products arrive in perfect condition. Goods ordered for Australia should arrive within 10 working days.
Domestic Delivery Charges:
For all orders within Australia a flat P&H rate of $8.00 applies. Free Delivery if you order over $40 worth of products (does not apply to wholesale customers).
On international orders, the shipping is calculated after the order is placed. The correct total will then be sent to you, and payments can be made by direct bank transfer or Paypal.
Refund and Return Policy:
We want you to be 100% satisfied with each purchase, however if our soap or other products don’t meet your expectations, then please contact us explaining your concern and including your order invoice number. All claims must be notified and authorised within 7 days of receipt of goods. Goods returned for credit must be approved prior to return. We will either replace the product, send you the store credit or refund your money at your request (less postage costs).
Returns in Case of Packing Error or Faulty Product:
We do endeavour to package all orders correctly and send faultless goods but we know that human error does intervene at times and we do apologise for that. When this does occur, we will do everything possible to rectify the situation. We will refund in full, store credit, replace, or exchange the goods.